nsucurrent.com
nsucurrent.com May 24, 2018


Telstra cable damage and impact on 000 calls

04 May 2018, 11:59 | Colleen Roy

Cut emergency cable sparks Triple Zero crash across Australian capitals as the Telstra network goes down for the second time in three days

Telstra Outage Affecting Triple Zero Calls

The outage reportedly affected customers in NSW, Victoria, Queensland and WA, and is believed to have been caused by a lightning strike to a cable in NSW between Orange and Bowral at around 2am.

NSW Police took to social media at 5:44AM warning residents in affected areas that there had been intermittent problems with Triple Zero emergency call services.

Telstra is working to fix a fibre cable that appears to have been severed by a lightning strike on a cable pit east of Orange in regional NSW.

NSW emergency services moved quickly to reassure people they are still responding to alerts but noted the interruptions hadn't been resolved.

"We are sorry that some customers were unable to make or receive calls as this was occurring".




"As always, please call for genuine emergencies only".

If any customers are still experiencing issues with their service we encourage them to contact a Telstra customer service representative. However, the telco revealed at approximately 6.30am that it had become aware of a problem with Triple Zero calls.

Anyone who isn't able to connect to Triple Zero should call 131 444.

It's the second widespread network outage for Telstra within a week.

"The issue was caused by technical changes made ahead of upgrades to mobile traffic control equipment in Telstra's Exhibition Street exchange in Melbourne". She was previously a reporter with the Brisbane Times and Domain.



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