nsucurrent.com
nsucurrent.com October 23, 2017


Microsoft Surface Devices Fail Consumer Reports Reliability Tests

11 August 2017, 12:26 | Ricardo Garza

The Microsoft logo on a building in Issy-les-Moulineaux France is shown in this

The Microsoft logo on a building in Issy-les-Moulineaux

Consumer Reports pulled its coveted "recommended" imprimatur from all Microsoft laptops and tablets, including the Surface and Surface Book, saying the line up suffered from excessive reliability problems. The study ultimately came to the conclusion that 25 percent of Microsoft Surface devices encounter hardware problems by the end of the second year of ownership.

But the biggest threat to Surface devices has been the problems faced by some consumers like freezes, a particular hardware not responding, touch issues etc as these issues affect the reliability. It also claims it can not recommend Microsoft devices with detachable keyboards (ie, the June Surface Pro) or clamshell Surface laptops.

Microsoft said in a statement that it doesn't "believe these findings accurately reflect Surface owners' true experiences".

Though it shouldn't go down without a fight, Microsoft is up against some pretty stiff competition with this Consumer Reports study.




"Consumers tell us that reliability is a major factor when they're choosing a tablet or laptop", says Simon Slater, Consumer Reports' survey manager. "Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability", a spokesperson said. The decision particularly impacts the latest Microsoft Surface Laptop and the Surface Book, which the reviews organization had initially awarded its coveted "recommended" designation.

Not that numerous 90,000 surveyed were Surface owners, it would seem. On the same front, Apple also led other tech companies in the same Consumer Reports survey, posting a two-year breakage rate among survey respondents of only 10 percent. Based purely on lab performance, the Surface Pro is highly rated when used either as a tablet or with a keyboard attached.

This motion includes both the brand new Surface Pro and Surface Laptop devices launched mere months ago.

But "it's not great" news since reliability "is one of the key elements" of systems, he added. Within the Surface product family, Microsoft also sells the Surface Laptop, which features a traditional clamshell laptop design.



Other News

Trending Now

Vince Wilfork Officially Calls It A Career After 13 Seasons
Wilfork's association with the overalls and no-shirt look dates back to the 2015 season Hard Knocks and the series fourth episode. This is a guy who has accomplished as much as anyone on the field and who just wants to have fun without the rigors of the NFL .

Maxine Waters: Trump 'Most Deplorable Person I've Met in My Life'
Trump if they know that anything they say may wind up in major USA newspapers. The interview on " The View " was Waters' second TV appearance of the day.

Quarterback Ryan Tannehill incurs left knee injury
The Miami Herald reported that he stayed down for about 15 seconds before going to the locker room with an injured left knee. Tannehill seemed to suffer a non-contact injury, which normally indicates a severe leg or knee injury.

Perseid meteor shower expected to peak this weekend
Its name comes from the point at which the meteors appear to come from - its radiant - in the constellation of Perseus. A good number of Perseid meteors will be bright, so you should be able to see Perseids, despite the moonlit glare.

EU 'vigilant' on new US sanctions on Russia
Notably, the new legislation includes restrictive measures against Russian private individuals and separate economic sectors. Embassy spokeswoman Maria Olson could not immediately say how many people had to leave to meet Russia's new requirements.

3-year-old found dead left in day care van all day
Flowers create a makeshift memorial August 8, 2017 , in Orlando, in front of a day-care center where a toddler was found dead. Myles was found dead on the floor in the back of the van outside Orlando's Little Miracles Academy day care around 6:30 p.m.

Twitter reacts to Kam Chancellor's contract extension with the Seahawks
Chancellor, 29, has been Seattle's starting strong safety since 2011 and one of the key locker room leaders. Almost one year ago, Chancellor reflected on the lessons he learned from the holdout.

Bank of England sees first strike in 50 years
Standing out was the considerable reduction in wage growth forecasts to 3.0% annually for 2018 from 3.5% just two months ago. There were only marginal changes to the latest inflation forecasts from those produced in the May inflation report .

Goldman Sachs on the Bank of England & Haldanes "dovish tilt"
The central bank boss said rates are likely to begin to rise as the economic outlook improves. The decision comes a year after rates were cut to 0.25% last August following the Brexit vote.

Tottenham starlet Joshua Onomah joins Aston Villa on a season-long loan
Villa manager Steve Bruce wants extra midfield players after Jack Grealish suffered a potentially long-term injury this week. Onomah told avfc.co.uk: 'I can't wait to get started .